STUDIO ABOK / EMI CLOCK
Emi Clock Support
A character clock for iPhone, iPad and Apple Watch. Contact us for help with using the app, technical issues or purchases.
User manuals
Contact
Contact us by emailPlease include the following information:
- Your device and OS version
- Your Emi Clock version
- A description of the issue and the steps leading to it
- Any error messages and, if possible, a screenshot
Do not send your Apple Account password, verification codes or payment card details.
Before contacting us
For instructions, open Settings → Instructions → Manual in the app.
To restore purchased features, use the same Apple Account used for the purchase and tap Full Unlock in Settings. An internet connection is required to check or restore purchases.
If weather or temperature is missing, check location permission and your internet connection, then open the app.
Widget updates may take time. Open the app to check your settings.
Photo backgrounds are available in the iPhone and iPad app. They do not appear in widgets or on Apple Watch.
About CO2 features
CO2 features require a compatible Bluetooth sensor, Bluetooth permission, and Unlock All Features or a consent-based 14-day trial. The trial is free, with no automatic renewal or charge. See the iOS/iPadOS manual for supported sensors and setup.
If reception fails, check sensor power and Bluetooth advertising, then open the app nearby. Widgets display saved data and do not scan Bluetooth themselves. Live Activities require iOS/iPadOS 26 or later and a CO2 widget; continuous reception is not guaranteed. Apple Watch does not support CO2 features.
For CO2 enquiries, include the manufacturer, product/model, firmware, advertising settings and displayed status. Please also report successful reception with other supported sensors. CO2 readings are a ventilation reference, not a medical assessment or safety guarantee.